Let's trade better.

There’s no getting away from it. Christmas is coming – and fast. It’s dark, it’s cold and your customers are getting more impatient than your kids. But push on through and there’s a few days of novelty-jumper-wearing, face-stuffing, cracker-pulling family time on the other side. And we’ve got a few no-nonsense ideas to help you […]

When it comes to winning work, you’ve got to win trust. New customers need to feel comfortable giving you their long-planned projects and hard-earned cash, not to mention their front door keys. So today, we’re looking at one simple way to win that trust… with a few well-placed logos. If you’ve sweated over trade accreditations […]

When it comes to winning work, sometimes it’s the little things that make the biggest difference. Like being clear, logical and transparent with your customers. It builds confidence, trust and long-lasting relationships – and it all starts with that first, easy-to-understand quote… Your customers aren’t tradespeople. They don’t know the job like you do. So […]

Let’s be honest. Some customers are better than others. Great customers listen to you, pay you and recommend you. Not-so-great customers slow you down, stress you out and damage your reputation. But how do you spot who’s who, before it’s too late? When it comes to taking on new work, it really does pay to […]

We’ve been talking a lot lately about templating emails and today we’re looking at one last, game-changing example: the weekly update. Quick, simple and great for long-running jobs, it’ll make you look like a total pro. Turning everyday emails into ready-to-roll templates is a massive time-saver. But it’s also much more than that. It’s a […]

We’re all for turning regular emails into time-saving templates and today we’re looking at one powerful, good-to-go message – sending testimonials. Let’s go win some work… Writing the same emails all the time? Hang on. Turn them into templates and you’ll be firing off emails faster than the lads leave on a Friday. It’s a […]

We’ve been looking lately at how email templates can really up your game. Today we’re zooming in on one reason why: easy tracking of all those customer changes. If you’re typing the same emails day in, day out, turning them into templates is a no-brainer. It saves time, helps you get back to people fast […]

We’ve already looked at why totally templating your emails is such a game changer. Today we’re diving in for a closer look, with tips on getting that first email just right. Turning all the emails you regularly send into templates is a massive time saver. With a bank of well-worded messages ready to roll, you […]

You know how it goes. You start a job and everything looks great. Then your customer starts changing their mind, asking for more, querying costs… and generally proving a real headache to deal with. We’ve all been there – more times than we’d like. So what can we do to avoid it? Today we’re looking […]